Visiting the salon during the covid pandemic

We want to reassure you that we will be following government guidelines, and possibly beyond, to ensure the safety of our clients and team alike.

 

We appreciate that visiting the salon for most is a time to relax and be indulged and we will still do our utmost to achieve this.

 

Please bear in mind that these changes are necessary and everyone must adhere to them. We ask that you read them carefully so that you are prepared so as to avoid any disappointment on arrival and during your appointment.

 

Remember that all services are by appointment only. Do not visit the salon unless you have an appointment, we ask that you telephone or book online. We are unable to accept any walk-ins.

Before you arrive

  • Ensure your registered contact details are up to date – these include a valid email address, phone number and address. We require these to manage your appointment, for test and trace (when you do not use the Test & Trace app) and to manage any localised restrictions within the area should these arise.
  • Please come to your appointment on your own. We are not able to accommodate any children/friends etc. unless they also have an appointment. If you are attending an appointment with a child, further guidance is available below.
  • Do not arrive until your appointment time as we will have no waiting seating available. You may be required to wait outside even if you are on time so please be prepared.
  • Please visit the toilet before leaving home for your appointment to try to reduce the use of ours during your visit as much as possible.
  • All clients will be sent a screening questionnaire before arriving at the salon. (Where this is incomplete we will run through the questions with you when you arrive). Be very honest with us if you feel unwell or if you have been in contact with anyone who has been unwell with any similar symptoms to COVID-19 do not attend your appointment and notify us of the cancellation.
  • Please do not bring any unnecessary bags or coats with you as we will not be able to store them.
  • If you are late we may have to regrettably refuse your appointment.
  • Remember to bring your face mask.

Visiting the salon

  • We require all clients over the age of 11 to wear a face-covering in the salon & barbershop. This is because at times social distancing may be difficult and clients are coming into close contact with people that they do not normally meet.
  • Each client will have their temperature taken on arrival via an infrared thermometer.
  • We recommend contactless payments if possible to reduce contact.
  • Please do not self-select retail products, allow the team to collect items from the shelves for you.
  • There will be no magazines available to read, so please bring any reading material with you.
  • No drinks service will be available in the salon, however, clients may bring drinks in disposable containers.

Additional guidance for parents with children

  • Parents/guardians are welcome to attend an appointment with children, however, to assist with managing the number of people in the salon we can only accommodate 1 adult per 2 children unless there is a genuine care need when using the sensory room.
  • Styling services may be provided in ‘family areas’ where families can be together as a unit. These may not always be in Noah’s Ark
  • All toys, iPads, books, gaming systems have been removed and the playroom is closed. If you still wish your child to be occupied when they visit the salon, please bring your own items with you.
  • Some children may be distressed whilst having their hair cut, resulting in tears and runny noses! We ask parents to be mindful that whilst we can wear PPE and put other measures in place, this increases the risk for stylist working in close proximity to your child. If at any point our team do not feel safe, we will pause the service where we can, or ask you to return on another occasion. It’s also wise to bring tissues if this may be the case and that they are disposed of responsibly.
  • Regrettably, we are unable to accept bookings from children who when accompanied by a parent or carer, are still unable to understand and adhere to our health and safety measures. This decision of the child’s ability to adhere to our guidelines will be that of the parent/guardian, however, a stylist may also refuse a booking for a child e.g. a new client whom we have no experience, or pause the service at any point if they feel there is an increased risk.

Health & Safety in the salon

  • We practice social distancing as much as possible and have removed the use of some stations to maximise the distance between clients.
  • We use the salon space flexibly, creating space for family groups, and rooms for individuals which can be reserved on request.
  • Where close proximity cannot be avoided, we have installed sneeze/cough protective screens where necessary e.g and between backwashes and at reception.
  • We have plenty of hand sanitiser on site. Please ensure you use it at all times.
  • Each client will receive a gown & towels which have been freshly washed.
  • Each team member will be wearing the required PPE for the role they are performing.
  • All surfaces and tools will be disinfected and cleaned between each client with hospital-grade antibacterial cleansers and sanitisers.
  • Every team member has passed the Barbicide™ course for salon sanitation.
  • We have policies in place to ensure the correct disinfecting and sanitising protocols are met throughout the salon.
  • The doors and windows to the salon will be left open as much as possible to allow ventilation and airflow.