Due to the coronavirus outbreak, we must enforce strict booking terms.
If you turn up for your appointment and you do not comply with these terms, you may be refused service and you may not be entitled to a refund. Please read our booking terms carefully before booking.
Bookings for colour services
Clients who have not had a colour service before at our salon, or have not had a colour service for over six months must call the salon on 01706 217129 and arrange for a skin allergy test and consultation. Tests are available by appointment and are free. Failure to have a skin test will result in us being unable to carry out your colour service.
Allergy tests must take place no later than 48 hours before a colour service appointment.
When you book a colour service appointment we ask for a booking fee of 50% of the total service price if:
- you are a new client,
- not had a colour service at our salon within the last six months, or
- you have a history of last-minute cancellation or failing to turn up.
The booking fee will be used as part payment towards your service and is fully refundable should you cancel within 48 hours of your appointment.
Colour corrections and transformations
Sometimes changing your colour is easy, other times it’s more complicated. We recommend that you contact the salon for a consultation before making your booking.
Bridal Hair and hair for special occassions should be booked through the salon reception team who can advise on the best stylist to meet your requirements.
Your appointments are important to us. We reserved our time especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance.
If we don’t receive 48 hours’ notice to cancel your appointment then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. In these circumstances, unfortunately, your booking fee becomes non-refundable.
Regrettably, we have put these measures in place because of the number of last-minute cancellations and no-shows and clients waiting for an appointment with us.
When the salon is closed you can leave a voice message on 01706 217129 if you have to cancel.