Booking Terms & Conditions 

Please read our booking terms carefully. If you turn up for your appointment and you do not comply with these terms, we may not be able to proceed with your booked service.

Prices

For our senior clients, we offer a reduced rate on selected services to those who receive a state pension.

 

Reduce rates are also available for students (11-18yrs) & children (10 & under).  A date of birth may be required to qualify.

 

List prices do not include any promotions, offers, or discounts that you may be entitled to.

 

Clients will be charged for the services received, which may differ from the services you selected at the time of making your appointment. Any changes to your booked service will be agreed with you in advance of commencing the service.

Booking fees

When you book a colour service appointment we may ask for a booking fee of 50% of the total service price if:

 

  • you are a new client,
  • not had a colour service at our salon within the last six months, or
  • you have a history of last-minute cancellations or failing to turn up.

 

The booking fee will be used as part payment towards your service and is fully refundable should you cancel at least 48 hours in advance of your appointment.

Cancellations

We reserved our time especially for you and, whilst we understand that sometimes changes are necessary, we respectfully ask that you let us know at least 48 hours in advance. You can cancel your appointment using the link in your booking confirmation email, or by telephoning the salon on 01706 217129 (please leave a voicemail if the salon is closed).

 

If we don’t receive 48 hours’ notice to cancel your appointment then we may miss the opportunity to fill the space and guests on our waiting list miss the chance to come and see us. In these circumstances, unfortunately, any booking fees paid may become non-refundable.

 

Regrettably, we put these measures in place because of the number of last-minute cancellations and no-shows and clients waiting for an appointment with us.

Online Bookings

We reserve the right to amend your online booking to match the services provided in the salon. In some instances, we may contact you about your booking.

 

Appointments made online may need to be slightly amended to fit in with salon time slots and stylist’s commitments. Please ensure that we have a current contact phone number for you (preferably a mobile!)

 

If you are unable to find the availability that you are looking for when booking online, give us a ring and our reception team will do their very best to find an appointment to suit your needs!

 

We are unable to accept bookings from individuals under 16. Please book via a parent/guardian/carer.