Our policy explains how Antony & Patricia uses and manages the personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. It also informs you about your privacy rights and how the law protects your data.
Who we are
Antony and Patricia is a Limited Company (Registration No. 15750694) inclusive of our specialist salon brand names ‘Bosuns Barbers’ and ‘Noah’s Ark’.
Our registered address is 82 Bank Street, Rawtenstall, Rossendale, Lancashire BB4 8EG.
What data we collect
We collect information about you when you;
- book an appointment for a service,
- visit the salon or barbershop for a service
- buy a product or gift card.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information and your IP address.
For clients under the age of 16, services must be booked and paid for by a parent, carer, or guardian.
How we use your data
In law, we are allowed to use personal information, including sharing it outside the salon/ barbershop, only if we have a proper reason to do so, for example:
- to fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about this service i.e. your appointment
- when it is in our legitimate interest i.e. there is a business or commercial reason to do so unless this is outweighed by your rights or interests;
- when you consent to it, e.g agree to receive marketing from us
The lawful basis we rely on to process your personal data is as follows:
- Legitimate interest; for free of charge services i.e. consultations, for paid services for children under the age of 16.
- Contractual; where we provide paid for services to you
- Legitimate Interest + Legal claims and Judicial Acts; where we process medical information e.g. for Allergy Alert Tests and health information provided during a consultation
- Consent; for marketing to you or when using images in our marketing.
We share your information with the providers of our salon software system, our email marketing provider, and merchant services provider for electronic payments. We have rigorous data protection and security policies in place with all our suppliers.
Marketing
We would like to send you information about products and services which may be of interest to you and will always ask for your consent to receive marketing.
You have the right at any time to stop us from contacting you for marketing purposes, simply;
- login to your online account and update your marketing preferences, or
- ask us to make changes for you whilst in the salon, or
- opt-out following the unsubscribe instructions in an email or text.
How long we retain your data
Unless you request otherwise, we will keep your information for a maximum of 3 years from your last visit to the salon/barbershop, with the exception of;
- client history for technical services e.g. allergy test records which we keep for 4 years, and
- financial transactions, which we are obliged to keep for 6 years.
Where your data is stored
Your digital client record is stored within the European Economic Area on secure servers provided by our salon software provider. Any payment transactions are encrypted.
Sending information via the internet is not completely secure, although we do our best to protect your information and prevent unauthorised access when choosing suppliers to work with.
Our salon management system uses Secure Socket Layer (SSL) technology for the collection, storage, and processing of all data. All accounts are accessed via secure login with one-way hashing of all passwords. The company we use do not access or share any of your data unless required to by law or with our permission to help resolve system problems.
All supplied sensitive/credit information is transmitted to our Payment gateway providers only to be accessible by those authorised with special access rights to such systems and are required to keep your information confidential. We do not store this information ourselves.
Access your data
You have the right to request a copy of the personal information that we hold about you.
This will normally be free unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs. If you would like a copy of some or all of your personal information, please speak to a manager or email info@antonyandpatricia.co.uk.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate, alternatively, you can manage your contact data in your online account.
You have the right to object to our use of your personal information or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it; please speak to a manager or email info@antonyandpatricia.co.uk.
Privacy statement updates
We keep our privacy notice under regular review and when necessary publish updates. This privacy statement was last updated in March 2021.
Contact us
Please contact us if you have any questions about our privacy statement or information we hold about you
- by email: info@antonyandpatricia.co.uk, or
- write to us at Antony and Patricia, 82 Bank Street, Rawtenstall, Rossendale, Lancashire BB4 8EG
You also have the right to complain to the Information Commissioner’s Office, you can find how to report a concern at www.ico.org.uk