Privacy Statement

This privacy statement explains how Antony & Patricia uses and manages the personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. It explains how we do this and informs you about your privacy rights and how the law protects you.

Who we are

Antony and Patricia is a Limited Company (Registration No. 4814533) inclusive of our specialist salon brand names 'Bosuns Barbers' and 'Noah’s Ark'. Our registered address is 82 Bank Street, Rawtenstall, Rossendale, Lancashire BB4 8EG. We also host the website www.bosunsbarbers.co.uk

What information we collect about you

We collect information about you when you;

  • book an appointment for a service or treatment,
  • visit the salon or barbershop for a service or treatment,
  • buy a product, or
  • apply for a job,

whether contact is online, on paper, by email, or over the phone.

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (e.g. allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information if the services are purchased by a parent, carer, or guardian. The lawful basis we rely on is contractual.

How we use your personal information

In law, we are allowed to use personal information, including sharing it outside the salon/ barbershop, only if we have a proper reason to do so, for example:

  • to fulfil a contract with you i.e. to provide the service or treatment you have requested and to communicate with you about your appointments;
  • when it is in our legitimate interest i.e. there is a business or commercial reason to do so unless this is outweighed by your rights or interests;
  • when you consent to it, e.g agree to receive marketing from us.

We share your information with the providers of our salon software system, Kitomba: www.kitomba.com/uk/about-us/

We have rigorous data protection and security policies in place with all our suppliers.

Marketing

We would like to send you information about products and services which may be of interest to you.  We will ask for your consent to receive marketing information. If you have consented to receive marketing, you may opt-out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes, please ask in the salon, or opt-out by email by using the unsubscribe link at the footer of any email you receive from us.

Employment

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

How long we retain your personal information

Unless you request otherwise, we will keep your information for a maximum of 3 years from your last visit to the salon/barbershop, with the exception of client history for technical services e.g. allergy test records which we keep for 4 years, and financial transactions, which we are obliged to keep for 6 years.

Information about unsuccessful job applicants will be deleted after four months.

Where your information is stored

Your digital client record is stored within the European Economic Area on secure servers provided by our salon software provider.  Any payment transactions are encrypted.

Sending information via the internet is not completely secure, although we do our best to protect your information and prevent unauthorised access when choosing suppliers to work with.

How to access your personal information or correct inaccurate data

You have the right to request a copy of the personal information that we hold about you.  This will normally be free unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs. If you would like a copy of some or all of your personal information, please request to speak a manager.

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-Newsletters

We email e-newsletters (marketing) to inform you about products, services and treatments provided by us.  You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity.  We use this information to refine future email campaigns and provide you with more relevant content based on your activity.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This is used to track visitor use of the website and to compile statistical reports on website activity.  For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies in your browser settings. You can also manage these each time you use our site. 

Updates to our privacy statement

We keep our privacy notice under regular review, and we will publish updates on our website.  This privacy notice was last updated in February 2020.

How to contact us about your personal data

Please contact us if you have any questions about our privacy statement or information we hold about you:

You also have the right to complain to the Information Commissioner’s Office.  Find out on their website how to report a concern: www.ico.org.uk