Online booking – Antony & Patricia

Top 5 tips for client accounts

Posted on 05/05/2021

#Tip 1 – Reschedule the date of your booking

If you receive booking confirmations by email, most will include a button containing a link at the bottom of your email that says View or change my appointment. You can click on this link or log in to Client Login to reschedule or cancel a booking.

Once logged in go to the My Appointment section you will be able to see all of your upcoming appointments and reschedule.

Note that online amends are not possible 48 hours before an appointment.

#Tip 2 – Check out faster and securely with cardless checkout.

For your convenience, you can save your card with us and make use of cardless checkout. Clients with a saved card on their account can check out while in the chair and we’ll provide you with a digital receipt; no need to present your card!

You can manage your cards on your account via our website, or we can help clients to save a card at reception.

Cards are protected by the same level of security as your bank!

View our quick guide for adding a card a payment card

#Tip 3 – Try the Waitlist when you can’t find the appointment for the time and date you’d like

Looking for an appointment online and can’t find the perfect time?

Select the ‘Join our waitlist’ link and online booking will open another page for you to enter your details and details of the appointment you’d like to have. Once you have finished entering your details, click Save and they’ll then be added to our waitlist.

If any time becomes available that suits your requirements, we’ll get in touch with you.

We keep waitlist registrations for 7 days, after which your request will be deleted.

#Tip 4 – Save ‘Client Login’ to your phone like an app!

iOS

1. Launch Safari and navigate to a website you frequently visit.

2. Tap the Bookmark icon at the bottom of the screen (it resembles a box with an upward-pointing arrow).

3. Tap Add to Home Screen.

Android

1. Launch Chrome for Android and open the website or web page you want to pin to your home screen.

2. Tap the menu button and tap Add to homescreen.

3. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.

#Tip-5 – Request your receipts by email or text

You can request a copy of your invoice by email – just ask when paying your bill. Receipts for electronic transactions are also available, these can be sent to you via email or SMS.

Online booking help

Posted on 11/04/2021

in News

We’ve searched high and low for a booking system that works for families…. but we couldn’t find the perfect solution. So here are our tips and tricks when booking multiple appointments for families.

When accounts share a mobile number

When you log in, the system will show the account with the shared mobile number that has the most recent booking. Or if you’re creating a new account, the first booking will be associated with the name you create the account with.

When this happens how do you book for someone else?

Booking when the account shows the contact details of another member of your family

If you login and the client is another member of your family, you should amend the booking when you reach the Enter your details screen. Simply click ‘booking for someone else’ and enter the details of the person you are booking for.

What about when I want to book appointments for multiple members of my family?

When booking more than one appointment, for multiple members of the same family, you need to create separate bookings (otherwise all the services are booked under one client).

Book the first service, attached to the individual who is requesting the service.

When you have completed the booking, restart the booking process. Select the next service you wish to book. When you reach the Enter your details screen. Simply click ‘booking for someone else’ and enter the details of the person you are booking for.

Repeat this process until all the bookings are made ? .

If all else fails, please contact the salon on 01706 217129 and we’ll be able to help.

Online booking guide

Posted on 01/04/2021

in News

We have some great new online booking features

You can now login to your client record using your SMS number and access your appointment history and view upcoming appointments.

You can even update upcoming appointments and there’s also a quick rebook feature.

To log in all you need to do is click the pink banner in Online Booking and enter your SMS number. We’ll send you a one time code that will keep you logged in until you sign out again.

If you’ve recently changed your SMS number or if you haven’t given it to us before please let us know so we can update your details and give you access to all these new features.

For further information read our Frequently Asked Questions.